The principal accounting policies adopted in the preparation of the consolidated financial statements of Caribbean Mercantile Bank N.V. and its subsidiary are set out below.
Your satisfaction is important to us. Our customer feedback procedure gives you the opportunity to express any discontent and/or content about a product or service from CMB. We aim to find an appropriate and timely solution to your needs.
All complaints must be as thorough and clear as possible. Don’t forget to include your contact information so we can revert as soon as possible.
We will do all we can to solve your complaint.
However, if you are not entirely satisfied with the solution provided by our Bank you can request that we re-assess your complaint. This can be done using the channels to file a complaint as listed above.
Please note that our complaints procedure does not affect any rights you have under applicable law.
If you still have questions about our feedback procedure, please feel free to contact our Contact Center who will be happy to assist you through the E-mail address customer.support@cmbnv.com or by calling the Contact Center on +297-522-3000.
