Cybersecurity Hub

Secure today, safe tomorrow!

Welcome to Caribbean Mercantile Bank Cybersecurity Hub. Explore for tips, latest threats, alerts, and tools to protect yourself and your family. Together we can safeguard your financial and personal information.

Latest & common scams

Learn about the newest and most frequent scams targeting your money and personal data.

See common scams

How CMB protects you

Learn how CMB works to keep your finances and personal details secure, and how you can play a role in stopping fraud.

How CMB protects you

Protecting yourself and your family

Learn key tips for staying safe online and safeguarding your family against fraud and cyber-threats.

How to protect yourself

Report an incident or suspicious activity

Report an issue

Frequently asked questions

How does CMB protect my online banking sessions?

CMB uses strong encryption, multi-factor authentication, and automatic logout features to protect your information. All connections are secured with “https://” and verified digital certificates.

How can I make sure I am on the official CMB website?

Always type www.cmbnv.com directly into your browser. Look for the padlock icon and “https://” in the address bar. Avoid clicking on links from emails or messages unless you are certain they are legitimate.

What should I do if I lose my debit or credit card?

Contact us immediately via one of our official channels to block your card and prevent unauthorized transactions. You can also request a replacement card through our Contact Center.

How can I protect myself when using Online Banking?

Use strong, unique passwords.
Enable biometric login (fingerprint/face ID) when available.
Only access banking services from secure devices and trusted networks.
Regularly monitor your accounts for unusual activities.

What extra security does CMB provide for online shopping?

CMB offers CMB Secure, which uses Verified by Visa® and Mastercard SecureCode®. These services require additional authentication when making online purchases, ensuring only you can complete the transaction.

What happens if my device with the CMB app is lost or stolen?

Report it to CMB right away. We can help secure your account. For extra protection, ensure your device has a passcode, fingerprint, or face recognition enabled.

What should I do if I suspect fraud or receive a suspicious email, message, or call claiming to be from CMB?

If you receive a suspicious email, SMS, message, or phone call claiming to be from CMB, do not share personal or banking information, click suspicious links, or respond to the request. Forward suspicious emails to fraudreport@cmbnv.com and delete them afterward.

If you notice suspicious activity on your account or believe you may have been a victim of fraud, contact CMB directly at (+297) 522-3000 as soon as possible.