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Lost or Stolen Cards

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Contact BankCard Services department during office hours at(+297) 522-3000

What should I do if my card is lost or stolen?

Contact BankCard Customer Services within 24 hours to report your lost or stolen card through the following telephone Numbers:

During Business Hours
Monday to Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 1:00 PM

Phone: (297) 522-3000U.S. Toll-Free: +1 800 782-3201

After Business Hours
+1 800 782-3201

CMB MasterCard Black Cardholders:

During Business Hours
Monday to Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 1:00 PM

Phone: (297) 522-3000U.S.
Toll-Free: +1 800 622-7747

After Business Hours

+1 800 622-7747

CMB VISA Platinum Cardholders:

During Business Hours
Monday to Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 1:00 PM

Phone: (297) 522-3000
U.S. contact number: +1 303 967-1098

After Business Hours

+1 303 967-1098

Before calling, please have the following information at hand:

  • Exact name of cardholder as it appears on the card
  • Telephone number abroad where the customer can be reached ( Cell or Hotel number)
  • Card number or checking account number (if available)
  • Home address (billing address)


If you need further assistance please contact BankCard Services department during office hours at (+297) 522-3000

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